Front Desk Agent

Essential Job Functions
Greet guests upon arrival
Performs guest check-ins and check-outs, dispenses room keys
Receives payment from guests for room accommodations
Processes/posts transactions associated with guests stays including incidental charges
Coordinates with bell person for guests luggage transfer to rooms
Coordinates with housekeeping/maintenance for availability and readiness of rooms
Answers guest questions regarding facility and surrounding area
Acts as a sales member for promotion of internal events, dining and packages
Forwards guest mail, package and deliveries to appropriate rooms
Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages
Completes assigned check lists and projects for scheduled shift
Assists with other front desk duties
Promotes outstanding customer relations
Job Specifications
High School Diploma or equivalent
Minimum of one (1) year prior experience in guest service capacity
Excellent guest service skills; attentive and detail oriented
Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously
Effective communication skills with the ability to communicate with both guests and co-workers
Must have basic math skills with the ability to accurately handle cash and process sales transactions
Prior computer experience with Microsoft office and e-mail required, point of sale system experience preferred
Ability to create a positive and upbeat work environment
Physical Demands
Occasional lifting/carrying of up to 25lbs
Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift

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