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Host

Position Summary
Responsible for ensuring the overall effectiveness of guest service in the Oxford Grill dining room. Greets and seats guests for food and beverage service, maintains the seating flow and service of the dining room. Is warm and inviting to guests on arrival and departure to the Oxford Grill.
Job Qualifications
The Oxford Grill Host will minimally possess a high school diploma or equivalent. This Team Member will have previous experience in food and beverage. This position requires someone who is organized, comfortable communicating effectively with others and is a good time manager.
Essential Job Functions
Greets on arrival and regards on departure to Guests visiting the Oxford Grill dining room in a warm and inviting manner.
Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
Adheres to all Standard Operating Procedures (SOPs).
Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
Work safely, with sanitation, efficiency, and with guest's loyalty in mind.
Is a role model for the company and responds to questions positively.
Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
Maintains confidentiality and security of relevant information.
Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
Must be able to work any shift needed and is a minimum of 18 years of age (if under 21, able to secure a gaming permit from the State of Maine until 21st birthday)
Must attain a TIPS certification according to Casino and State guidelines.
Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and Team Members.
Physical Demands and Work Environment
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. At other times, the work requires some physical exertion, such as reaching, standing and walking.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.



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